Frequently asked questions

RBC Deep Ellum in Dalls
Venue Rental

RBC is available for photo shoots, private parties, corporate events and club bookings.  Please fill out our booking form in the Private Events tab to inquire further.

LOST & FOUND, OPEN TABS POLICY

RBC lost items policy is as follows: All lost items will be held in the club’s office for a period of 2 weeks for customers to claim them. After the 2 week grace period, lost credit or debit cards will be destroyed for our customer’s safety and privacy, clothing will be donated, and government issued IDs will be returned to the appropriate government agency.

In the event of a lost or stolen item: Please contact us via social media or return to the club the next open night to speak with a manager and retrieve your items if these items were found. We will do everything in our power to return all lost items safe and sound, however, we cannot be held liable for any lost or stolen items that may have been misplaced at any of our clubs.

REFUND POLICY

All sales are final. Event admission purchases are non-refundable & non-transferable in most cases with the exception of cancelled performances. All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) to ten (10) business days upon cancellation of the event.

SECURITY POLICY

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

PRIVACY POLICY

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

PARKING

Street and metered parking as well as private paid lots are available near the venue. Please check street signage to avoid being ticketed and/or towed.


ACCEPTED FORMS OF ID

We accept the following government issued photo IDs: driver’s licenses, passports, government issued and military IDs. We do not accept expired or voided IDs.

TICKETS

Presale tickets are available for purchase on our website via our ticketing partner TIXR. See CALENDAR tab above. Service fees apply on all presales. Tickets will be available for purchase night of at the door until the event has reached capacity. Tickets are typically most cost effective if purchased in advance.

DRESS CODE

Please come dressed up for a fun night out! Casual wear is always acceptable, however please present yourself in a stylish manner. Theme costumes are strongly encouraged!